.IS SUPPORT ANALYSTABOUT MICHELINMichelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.Moving forward is also personal fulfillment, it is taking advantage of your strengths as well as your opportunities and being valued for your uniqueness; because your age, nationality, religion, gender, sexual orientation, marital status, race, color, disability or socioeconomic status is the differentiator that provides value. Diversity enables innovation, and this has been the reflection of our ambition and social impact for equity and inclusion. We invite you to join our team in the following role.MISSION:Deliver to users technical assistance in system, network and office automation areasResolve, when possible, more complex problems in the user, system, network and office automation domainsTransfer the problem to the specialized teams and coordinate their process and the other problem solvingCollect and express the IT needs of site users towards IS and providers in the support areaOn site assistance for local operations and improvementsEnsure PC refresh for users (for On-Site Support function)Contribute to the IT safety of the siteKEY EXPECTED ACHIEVEMENTSUsers are satisfied regarding trouble processing and hardware and services deliveryIncidents and problems that occur on the site are processed in accordance with defined procedures and in collaboration with the different stakeholdersThe improvements implemented as a consequence of problem solving are capitalized and reused in future processesThe support requests in system, network and office automation area are processed, tracked and submitted to stakeholders in stipulated deadlinesRequests for service delivery (hardware/software/right for system access) are processed or transmitted to support teams; asset management information is up to date, hardware and services implementation are in accordance with IS engagementsSecurity rules are appliedProvide support for deployment projectsREQUIRED QUALIFICATIONS:Engineering or bachelor's degree in computer systems3 – 4 years of experience in computer systemsIntermediate English (B2)WHAT WILL YOU FIND WITH US?Attractive benefits package with direct contract