IS User Access Practice ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. Your role and responsibilitiesCoordinating a network of specialized professionals who locally support users based in ABB Service Hubs. Acting as escalation point for all relevant IT ERP user access issues related to this specific population of employees
Day-to-day management, resource planning and work allocation to meet agreed service levels also specifying, agreeing, and applying standards processes
Ensuring that tracking and monitoring of service delivery performance through all channels (human, digital, self-service, automated) is carried out and analyzing metrics or reports and ensuring issues are resolved in a timely manner
Drafting and maintaining policies, standards and procedures for the services and support carried out by UAP team
Ensuring that the catalogue of requestable and supported services is complete and current, taking action with accountable stakeholders where it is not
Assisting with the specification, development, research and evaluation of services standards and applies these standards to resolve or escalate issues
Qualifications for the roleBachelor's degree in computer science or a related discipline preferredAl least 10 years or more relevant experience with 5 years experience at global IS management and leadership levelGood understanding of ERP or SAP environments with knowledge on compliance in ERP environmentsITIL and Lean certifications an advantageProven bias for fast action and fast decision-making and expert knowledge of IS processes, methodologies, tools, and techniquesStrong communication and leadership skills, influencing people you have no direct control overShould have innovation and continuous improvement mindsetMore about usAs User Access Practice, we are supporting ABB employees working in Service Hubs who deliver operational and expert services in Finance, Human Resources, Global Travel and Customer Contact Centers. These employees provide strategic Business Services to all ABB Business Areas and Corporate across the globe.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning
Work model: on site #LI-onsite
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