Eaton's Corporate Sector division is currently seeking a IT Analyst.
**What you'll do**:
The primary function of this position is to provide client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) support with mínimal supervision of a supervisor or senior peer. Customers include all of Eaton's internal IT users within a specific geographic Zone. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution.
- Deploy configure and maintain: 2nd/3rd level support mobile devices, printers (thermal and MFP), hand held scan guns, local networking equipment, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone.
- Provide "smart hands" and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams.
- PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other infrastructure assets.
- Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites, and participation in site BCM Workshops for sites within the geographic Zone.
- Participation in IT initiatives that require site-level coordination, communication and/or implementation.
**Qualifications**:
- Bachelor degree in Systems or Technology (preferred)
- Minimum 2 years of IT experience
- IT Infrastructure (working knowledge) - network, servers, storage, phone systems.
- Miscellaneous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
- Customer Service experience.
- Use of ticketing system and meeting Service Level Agreements.
- English: Intermediate
- Advanced
**Skills**:
Microsoft Operating Systems / Endpoint Devices - PC, Laptop, Mobile Devices, PC Peripherals
ITIL, MCSA, or comparable certification preferred
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
