-Main Purpose--The primary responsibility of the Technical Services Lead Analyst is to provide project management and technical support of America-s retail operations within the Central and South America. This includes budgeting, organizing, and delivering technology in support of new locations, renovations, and relocations.The lead analyst will also manage & engage outside businesspartners\ Vendors to ensure that all ITstandards are being met & implemented. Relationship management is a key component to this role by building successful relationships and engaging the appropriate teams, business units, and internal & rnal IT partners.The position will also be responsibr providing support service delivery which includes incident, problem, and change management cilitate project and support initiatives.Due to the nature of our responsibilities, travel and working outside of normal business hours and on weekends may be required.-Key Accountabilities--. Manage the delivery of Infrastructure technology including regional equipment upgrade programs related to but not limited to the delivery of:
Network infrastructure Retail Servers and Appliances Point of Sale systems PC hardware\ Printer Systems New Technologies and Applications2. Manage the procurement, staging & implementation, and Change procer all retail technology including new store sites, expansions, andrelocations. This includes but is not limited to:
Requirements gathering, documentation and Communications Tracking project schedules, managing budgets and invoices Technology procurement, staging, and installation at the location Release and Change Management Vendor management and execution. Provide escalation suppor the LATAM Market through the oversight of open incident and problem tickets. This includes but is not limited to either resolving the open issue themselves or escalating and coordinating with appropriate IT teams and vendors.. Create & maintain documentation repository with IT standarr implementation and usage across the Information Technology Department in trm of ServiceNow Knowledge Articles and SOPs.Qualifiactions -7- years Importante empresa in project and/or IT support & servicnction including project activities Strong project management and planning skills Ability to build and maintain business partnerships Ability to approach technical challengom a business perspective Ability to perform basnancial analysis Strong analytical and problem solving skills Highly self-motiviated and able to work with little day to day supervisión Strong interpersonal, written and oral communication skills, wicus on attention to detail Spoken and Written Engliuency Importante empresa with Cisco/Meraki Switching, Routing, Wireless Circuit installation (Internet/DÍA/Broadband) IP addressing (Subnetting and assignment)
