.**_PRIMARY FUNCTION:_****_ESSENTIAL FUNCTIONS: _**- Provides 1st and/or 2nd level PC support as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix.- Provides desk-side support at sites and, at smaller sites, may be the main point of contact for desk-side support.- Participates in IT initiatives. May be the lead for smaller initiatives.- Participates on projects as directed by IT Site Infrastructure Support (SIS). May lead smaller projects.- Gathers information needed to support IT business metrics.- Maintains control of desktop software and hardware in order to ensure license compliancy and asset management.- Implement software and hardware upgrades to support IT initiatives and comply with established standards.- Maintain infrastructure in order to decrease downtime and maintain quality.- Stay current with industry trends in Information Technology advancements- Partner with other groups to seek out opportunities to increase end-user operational efficiency- Provides guidance and/or escalated support and problem resolution to more complex issues**Qualifications**:**_ SPECIALIZED KNOWLEDGE:_**Desirable Knowledge: Service Now, Cloud, Data, Security, Agile & DevOps, AI, Automation**_ADDITIONAL INFORMATION_**Critical contact for infrastructure outages that cause negative business impact. Work environment ranges from office to manufacturing floor situations. May be contacted after hours for emergencies. Must be able to work well under pressure. Travel - 10-25%.LI-MG1What you will get from usEaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background
