We are seeking a talented individual to join our Application Support team at Marsh McLennan. This role will be based in México City. This is a hybrid role that has a requirement of working at least three days a week in the office. The Application Support Analyst will provide Level 2 application and technical support to colleagues across multiple applications, ensuring efficient incident resolution and high-quality customer service.We will count on you to:Resolve incidents efficiently within agreed SLAs.Provide a high level of customer service to end users with incidents and queries.Maintain and update the knowledge base and application service documents.Assist with normal and additional business process requests.Support software delivery and provide key feedback to management for sign-off as part of the change process.Route open incident tickets to L3 development teams for resolution when the L2 team cannot resolve them.What you need to have:2-4 years of experience in providing application support or in a similar role.Excellent technical troubleshooting skills.Basic SQL skills and knowledge of working in a containerized environment.Programming knowledge in Java, Python, or .Net.Strong interpersonal skills to work effectively with both technical and non-technical personnel.Excellent oral and written communication skills.What makes you stand out:Knowledge of Windows system administration skills.Experience with Service Now and ITIL qualifications.Why join our team:We help you be your best through professional development opportunities, interesting work, and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.#J-18808-Ljbffr