.We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What you'll doWe are looking for an IT Architecture Senior Specialist / Expert with strong communication skills and customer empathy. You will work in an international team in a challenging environment with many exciting topics.Expectations and tasksDatabase knowledge and working experiences in one (or more preferably) of the following DB platforms: HANA, Sybase ASE, or MS-SQLManage, support and drive de-escalations during major incidents.Serve as the single-point-of-contact for all stakeholders during major incidentsDrive / moderate discussions between key stakeholders and expertsCommunication to senior management on an executive level in case of major incidentsDrive and support problem management for major incidentsDrive continuous improvement of the operational services in terms of process design, tools, operational efficiency, reducing TCO, support quality, and customer satisfactionTakes personal initiative to improve processes and develop new approaches to tasksMaintain a healthy LoB relationship within IT OperationsCoordinate and lead project safeguarding activities across all involved application and infrastructure teamsWhat you bringEducation and qualifications / skills and competenciesBachelor's degree in Computer Science, Information Technology or related disciplines.Strong experience in working with business in a customer-oriented manner and with proactive service attitudeUnderstanding of business process operations and sound knowledge of the main internal systems at SAPExperience in working with senior managementAbility to work in virtual setups and to build networksExcellent verbal and written communication skillsFluent English language skills are mandatory.Technical background in business application and understanding of SAP Solutions or NetWeaver Technology systems is preferredWork experience5+ years professional working experience in the IT area.Technical experience with major database solutions within an SAP EnvironmentHA / DR solutions knowledge is a plus.The position can be filled as part time position.Meet your teamCorporate Processes & Information Technology (CP&IT) is the internal IT department providing efficient IT solutions, technology and operational support to our Lines of Businesses (LoBs) with a strong focus on end user-centricity