.1 of the six Service Centers worldwide is based in Mexico with +1395 employees & +50 countries' scope. As a Diverse & Inclusive company, we are positioned in the Number 10th of Top Companies Rankings of places to work. Contributing +450 Million Dollars in the growth domestic product (GDP) & generating +7000 employees directly & indirectly, our passion is to help patients improve and extend their lives. Have you imagined all the work done before a patient can take his treatment?**Responsibilities**:- Contribute to create consistency and traceability between user requirements, functional specifications, and testing & validation. Support validation and testing as appropriate and ensure adherence to Security and Compliance policies and procedures within Service Delivery scope- Support with internal IT systems and documentation requirements, standards (including quality management and IT security), regulatory environments / requirements (if applicable), DDIT Service Portfolio and with industry best practices in leveraging technologies for the business and taking advantage of reusable products, solutions and services wherever applicable. Additional specification required for testing.- Highlight/identify gaps in existing functionality or current business processes in need of process improvements and system enhancements.- Document existing business processes, process workflow diagrams, and all other supporting documentation.- Define, analyze and refine business requirements with the project team and business stakeholders for delivering the necessary technology service and process improvements.- Support the development team by ensuring fast turn-around time to questions and clarifications raised during sprint planning and execution, in order to avoid any delays during development phase.- Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services and that overall user experience is taken into account in the design.- Support UAT phase by writing test plans and test scripts. Develop, share, and enforce best practices.**Commitment to Diversity & Inclusion**:- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._**Minimum requirements**- Bachelor's Degree is required preferably in Accounting, Finance, Business Administration or IT- High level of English-speaking skill- Minimum of 3-5 years of relevant experience in a pharmaceutical/biotech environment working in or supporting areas of Accounting, Finance, Order-to-Cash or Customer Service- Knowledge of ERP systems with emphasis on Microsoft Dynamics- Requirements Definition, IT Business Process Management, IT System Testing experience- Advanced IT skills in Word, PowerPoint and Excel- Good understanding and experience with Agile Project Management methodology and Six Sigma