The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
**Responsibilities**:
- Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
- Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
- Support system change processes from requirements through implementation and provide input based on analysis of information
- Consult with business clients to determine system functional specifications and provides user and operational support
- Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- 5-8 years of relevant experience
- Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
- Proven interpersonal, data analysis, diplomatic, management and prioritization skills
- Consistently demonstrate clear and concise written and verbal communication
- Proven ability to manage multiple activities and build/develop working relationships
- Proven self-motivation to take initiative and master new tasks quickly
- Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Qualifications**:
- Project Management experience, implementing successful projects.
- Working knowledge of consulting/project management techniques/methods
- Consistently demonstrates clear and concise written and verbal communication
- Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
- Ability to work in a matrix environment and partner with virtual teams
- Ability to work independently, multi-task, and take ownership of various parts of an initiative
- Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
- Proven track record of operational process changes and improvement
- Fluent English is a must.
- Social Skills to interact with several people across the company.
**Skills**:
- Can provide strategic proposals with financial, forecasting, and annual budget plans.
- Can lead coordination of technical meetings in English and Spanish language.
- Can use modeling standards and follow agile methodologies like SCRUM and Kanban; has experience working with DevSecOps culture.
- Can elaborate capacity planning analysis.
- Can provide strategic proposals at Exec level with financial, forecasting, and annual budget plans.
**Additional**:
- Experience in software and infrastructure design and delivery in large scale complex environment where legacy and digital technologies co-exist.
- Experience in the adoption/use of an agile methodology and the transition from or co-existence with traditional SDLC methods and tools.**Job Family Group**:
Technology
- **Job Family**:
Business Analysis / Client Services
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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