The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
**Responsibilities**:
- Formulate and define systems scope and objectives for complex projects and foster communication between business stakeholders and technology
- Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
- Support system change processes from requirements through implementation and provide input based on analysis of information
- Consult with business clients to understand and assess system functional specifications to meet organizational goals
- Gathering of requirements and creation and management of requirement artefacts such as Epics and user stories or Business Requirements documents, including Acceptance criteria and Functional and Non-Functional requirements.
- Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
**Qualifications**:
- 5-8 years of relevant experience
- Track record of Agile Scrum Experience
- Proficiency in using Jira and Confluence
- Experience working with Databases and knowledge SQL, with intermediate/advanced Microsoft Office Suite skills
- Proven interpersonal, diplomatic, management and prioritization skills
- Experience in banking domain or financial services.
- Proven experience of creating system, process and/or data flows using industry tools.
- Consistently demonstrate clear and concise written and verbal communication
- Proven ability to manage multiple activities and build/develop working relationships
- Proven self-motivation to take initiative and master new tasks quickly
- Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
- Problem Solver: Ability to solve complex issues and have a high ability to remove barriers, understanding internal and external organizational structures, dynamics and trade-off.
- Committed to a customer-first approach.
- Growth Mind-set: Experience and passion for learning; implementing practices from others; trying, failing, sharing practices and knowledge for others' benefit
**Additional Job Description**
- Experience of working in different project methodologies (including Waterfall and Agile) is preferred
- Ability to work with remote teams and remote management
- Some project management experience would be an advantage
**Education**:
- Bachelor's degree/University degree or equivalent experience
- **Job Family Group**:
Technology
- **Job Family**:
Business Analysis / Client Services
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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