.**Responsibilities**PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY'S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.Our employees drive our culture. No two days are the same; we are dynamic and fullof passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.**Senior Business Analyst****Main Purpose**As a member of our team, you will be required to have a technical and digital expertise along with a strong customer service skill set. The individual must be able to balance business requirements with IT standards, acting quickly to support the MBS, as well as meet their increasing business demands. In this role, you will be a primary point of contact for Mexico Business Services users.This role will be based in Mexico and provide direct support for MBS in conjunction with the global IT team and Field Services. Responsibilities include enabling users with all software required before the Go Live of their service transition, provide direct end user support in escalated tickets, communicate progress on requirements to the Business Stakeholders, coordinate hardware delivery, follow-up on inventory accuracy and propose process improvements.**Accountabilities**- Enable MBS users with the required technological tools for their operation.- Track and communicate the progress on IT requirements with Business Stakeholders and global IT teams.- Coordinate the request, delivery, and inventory with Field Service, Warehouse and Support team.- Follow-up and solve escalated tickets, looking proactively ways to reduce the time of resolution.- Design BI dashboards, scorecards, charts/graphs, drill-downs, and dynamic reports to meet new information needs.- Serve as primary IT point of contact and trusted technology partner for the MBS