Somos una empresa líder de gestión de capital humano y servicios tecnológicos con más de 15 años en el mercado nacional y Centro América, ofreciendo un valor agregado y solución a los procesos de consultoría de TI, atracción de talento, pruebas de Software y centro de desarrollo.Teniendo siempre la satisfacción de nuestros clientes y el desempeño profesional de nuestros colaboradores.En **Getecsa **estamos comprometidos a brindar la mejor experiência, a seguir innovando y dirigirnos con honestidad, respeto y compromiso.¡La oportunidad de crecer esta en tu manos.. únete a nuestro equipo de trabajo!.**Resource Description**This role is responsible for designing an exceptional customer service to internal users experiencing IT issues and utilizing IT services, playing a vital role in fostering positive user experiences and ensuring smooth IT operations.**Requirements**:- Excellent communication, interpersonal, and problem-solving skills.- Strong ability to prioritize tasks and work effectively in a fast-paced environment.- Proficient in common IT and troubleshooting procedures.- Familiarity with IT service management best practices (ITIL).- Customer-centric mindset with a passion for exceeding user expectations.- Excellent written and verbal communication skills.- Experience with Service Now ticketing system.**Responsibilities**- Define, monitor and manage experience KPIs- Design and implement a distinctive experience for internal IT service desk across the different support channels available.- Collect and analyze user feedback to identify areas for improvement in service delivery and IT processes.- Collaborate with internal teams (IT Operations, Security, Network Support, Application Support) to ensure efficient issue and request resolution.- Stay up-to-date on emerging technologies and best practices in IT service management.