It Customer Support Analyst

You will report directly to our Sr IT Supervisor and you'll work out of our San Luis Potosi, MX location on a on-site work schedule.In this role, you will impact the organization by:- Providing timely and effective technical facilitate to end-users, resolving hardware and software issues.- Troubleshooting network engage problems and assisting with network configurations.- Collaborating with cross-functional teams to identify and implement IT solutions.- Documenting and maintaining accurate records of facilitate tickets and resolutions.**Key Responsibilities**:- Provide technical facilitate and assistance to end-users, resolving hardware and software issues.- Troubleshoot network engage problems and assist with network configurations.- Work with cross-functional teams to identify and implement IT solutions.- Document and maintain accurate records of facilitate tickets and resolutions.**YOU MUST HAVE**:- Bachelor's degree in computer science, Information Technology, or a related field- Minimum of 3 years of experience in IT facilitate or a related field- Strong troubleshooting and problem-solving skills- Excellent communication and customer service skills**WE VALUE**:- IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA)- Experience with ITIL best practices- Knowledge of network protocols and configurations**Additional Information**:- ** JOB ID**:HRD241730- ** Category**:Information Technology- ** Location**:Calle Circuito Mexico # 125, Parque Industrial,Tres Naciones,San Luis Potosi,SAN LUIS POTOSI,78395,Mexico- Nonexempt