It Customer Support Specialist

**Join a team recognized for leadership, innovation and diversity**:
Join Honeywell's One IT team that offers IT support to end users across the globe. You will deliver effective, secure and responsive service to customers and enable them to make informed decisions in a connected way. You will provide contemporary services and work with IT teams and vendors to provide compliant hardware, infrastructure, network, software support and complex problem resolution in a fast paced environment. You will identify root causes and manage escalations as necessary. You will resolve IT issues and guide users through solutions to ensure the highest levels of customer satisfaction.

**Key Responsibilities**:

- End to end IT support
- Update self-help documents
- IT asset set up and decommissioning
- Documentation and reporting
- Test fixes, post-resolution follow-up
- Participate in audits
- Troubleshooting and root cause analysis
- Log and track calls and tickets
- Maintain equipment stock

**YOU MUST HAVE**
- Bachelor's degree in a computer-related discipline
- Client service experience
- Excellent customer focus
- Experience with MS office 365 and Windows 11
- Intermediate English level

**WE VALUE**:

- Understand networking concepts; servers; LANs/WAN
- Conveys information with clarity, ensuring messages are understood across diverse, global teams
- Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision

**Additional Information**:

- ** JOB ID**:HRD221055
- ** Category**:Information Technology
- ** Location**:Circuito Aerospacial No. 2,Mexicali,BAJA CALIFORNIA,21395,Mexico
- Nonexempt