Innovate to solve the world's most important challengesJoin a team recognizedfor leadership, innovation and diversity Join Honeywell's One ITteam that offers IT support to Honeywell end users across the globe. You willdeliver the most effective, secure and responsive service to our customers andenable them to make informed decisions in a connected way. You will providecontemporary services and make it easy for users to engage with IT. You willsupport a growing user base, while managing multiple projects simultaneously.You will guide junior staff and be the point of escalation for complextechnical issues. You will perform root cause analysis and ensure closure ofissues to ensure the highest levels of customer satisfaction
Step into a world of innovation and join Honeywell, a frontrunner in pioneeringtechnologies that reshape industries worldwide. At Honeywell, we're not just acompany; we're a driving force behind cutting-edge solutions that span acrossdiverse sectors, from aerospace and automation to safety and beyond. Pictureyourself not just as a team member, but as a key player in creating a safer,smarter, and more sustainable future through our cutting-edge offerings.
Key Responsibilities -End to end IT support
-Develop self-help documents
-IT asset set up and decommissioning
-Documentation and reporting
-End user training
-Test and develop resolutions
-Participate in audits
-Troubleshooting and root cause analysis
-Monitor and track issue resolution
-Maintain equipment stock
YOU MUST HAVE -Bachelor's Degree inSystems Engineering or related field
-1 year of experience supporting IT, operating systems (Windows), service desk
-Advanced English (reading 100%, speaking 50%)
-Excellent customer focus
-Availability to work on site and schedule availability
-1 year of experience supporting manufacturing environment
- 2 shifts: 1st. shift from 7 am-4:30 pm, 2nd. shift from4:30 pm-1:00 am (the 2nd. shift will be worked every three weeks).
WE VALUE -Understand networking concepts; servers;LANs/WAN
-Experience using help desk call logging system
-Conveys information with clarity, ensuring messages are understood acrossdiverse, global teams
-Ability to use desktop computer hardware and software knowledge to assess,diagnose, and correct problems for customers
-Effectively demonstrates ability to deliver on complex situations or problemswithout guidance or supervision
Additional InformationJOB ID: req444295Category: Information TechnologyLocation: Vialidad Tabalaopa No. 8507,Fraccionamiento Ejido Avalos,Chihuahua,CHIHUAHUA,31074,MexicoNonexemptGlobal (ALL)
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