.Company DescriptionCurrent (formerly GE Current, a Daintree Company) has unveiled a new brand identity following the historic acquisition of Hubbell's Commercial & Industrial (C&I) Lighting business. The enterprise brand unites the companies under a single identity with one purpose: To deliver the innovation customers require, with solutions that create inspiring, efficient and safe environments. Current products dramatically improve lighting quality, reduce energy demand to support cleaner air, and have become synonymous with reimagined physical spaces. The history of the company demonstrates decades of trusted quality and reliability. Current's portfolio includes 35 industry-leading product brands each offer a unique value proposition. Primary office locations are Cleveland, OH and Greenville, SC, with centers of expertise locations in Austin, TX, Rolling Meadows, IL and Quebec, Canada. Manufacturing operations reside in Hendersonville, NC, Pittsburgh, PA, Plympton, MA, Christiansburg, VA, Acuna, MX and Tijuana, MX.**Job Description**:Provide support for the local desktop environment by creating, triaging, escalating or completing requests and issues to support Manufacturing systems / production floor devices (computers, tablets, scanners, label makers etc.) & End Users. This entails activities that cannot be done remotely by the Service Desk. Learn and utilize process and systems for end user support, asset management and system configuration. Dependent on systems and personnel at the local site may also provide support for systems such as video conference rooms, facilities access control systems and BMS (Building Management Systems) etc. as needed. As one progresses in this position, the involvement in project work may increase along with the ability, and necessity, to lead small projects.- Access software updates, drivers, knowledgebases and frequently asked questions or Internet resources to fulfill requests and resolve issues.- Identify and learn appropriate software and hardware used and supported by the organization.- Be up to date with thorough working knowledge of production facility in order to prioritize work based on the impact.- Modify local workstation configurations and settings, per approved processes, to complete requests and resolve issues.- Evaluate documented resolutions and analyze trends for ways to prevent future problems and build / update KB articles.- Through remote and in-person techniques, provide end user solution, work-around, or escalation process as determined by a review of the ticket details and/or interaction with the end-user while communicating with the end-user using an advocate of the customer approach, which would include post-resolution follow-up, to complete requests and resolve issues to the end users' satisfaction and understanding