.Mid-level Professional**IT Endpoint Protection Service Manager****Location**: Mexico, Queretaro**Department**: Siemens Energy Information Technology**Mode of Employment**: Permanent**LET'S TALK ABOUT YOU****Your profile**- Bachelor's / Master's degree in computers / IT, or equal, ideally with experience in service management- 7-9 years of total working experience in a similar role, including- Experience in Global service management- Strong knowledge and working experience in ITIL practices like Incident Management, Problem Management, Change Management etc.- Service Assurance principles- Experience working with ServiceNow as a part of resolver group- Experience in Vendor Management- Working knowledge on following topics is a must:- Basic understanding of Data Loss Prevention software and policies- Encryption principles (TLS)- Basic understanding of security procedures and solutions-AV/EDR- Product and Configuration Management KnowHow and Experience:- Microsoft Windows Defender- Digital Guardian- Windows client administration, Microsoft Intune- Basic familiarity with MS SharePoint- Excellent stakeholder management skills within a global environment- Flexible and adaptable; able to work in ambiguous situations; Good organizational skills.- Clear, logical, and effective verbal/written communication skills- Excellent verbal and written English communication skills- High responsiveness and keen perception.- Organized, ability to work independent and within a team to achieve given objectives- Working with International teams in a similar role a must**Your responsibilities**- Service and maintenance- Work with Providers on Design and Implementation plan of Microsoft Defender & endpoint services- Align with project and service owners for endpoint services impact on all IT Services- Service management of the Data Loss Prevention service: handling service-related requests from employees and routing those to proper responsible parties (DLP service provider)- Working with Cybersecurity Officers on their requests for new policies/modification of existing policies and configurations/providing consultation for technical questions- Follow up on high-priority tickets, act as an escalation point, speed up resolution of operational problems by connecting with responsible teams- Perform periodic service reporting to leadership team on a monthly and quarterly basis + per management request if and when needed- Lead service meetings with service provider, follow up on service reporting (key statistics, SLAs, KPIs of the provider) and ensure that the contract-required service levels are maintained- Maintenance and further development (with service provider support) of tools used in the service such as informative Wiki pages and Service Demand/Whitelisting tool**LET'S TALK ABOUT US**"Let's make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future