**Role and Responsibilities**
**Tasks**
- Managed Service
- Interact with our portfolio of remote networks and systems to perform various functions such as user
provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration
management.
- Perform routine management of backup and recovery services, file and disk management, and virus
protection.
- Maintain consistent operation of multi-user systems, including coordination with various vendors,
operations personnel, project managers, end users, and customer and IT management.
- Interact with our portfolio of remote networks and systems to perform various functions including user
provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration
management.
- Engage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues,
escalating as necessary to ensure timely resolution.
- Perform implementation and administration activities for complex power generation computing
environments (Windows servers & workstations), networks and security (Hirschmann, Palo-Alto, Cisco),
communication (ISP services), and storage solutions.
- Evaluate host, system, and network configurations for newly contracted sites; suggesting
recommendations for improvements based on regulations and established framework.
- Execute all provided Standard Operating Procedures (SOP) and policies.
- Managed Cyber Security
- Peer review change tickets.
- Review security, antivirus, traffic, and event logs.
- Review and edit Access Control Lists and security policies.
- Consulting
- Evaluate vendor products, services, and suggestions.
- Plan and perform hardware and software upgrades
**Other**
- This position requires participation in the company's 24/7 on-call rotation.
- Report status for all recurring and non-recurring efforts as required.
- Attend staff and client meetings as required.
- Availability to make occasional, planned shifts in work hours to accommodate efforts which can only be performed after generation hours.
- Develop and document technical processes and procedures as needed.
- Ensure that required tasks are completed or directed to others as necessary.
- Effective written and oral communication at all organizational levels with internal and external customers.
- Provide Subject Matter Expertise in the evolution of IT/OT framework programs developed for our customers.
- Mentor Level 1 IT/OT Engineers.
**Preferred experience, qualification, and education**
- Experience in compliance programs or standard-driven environments (e.g., PCI-DSS, NIST, ISO-27001)
- SOC, NOC, or other IT operation center experience
- Technical Degree or minimum 5+ years of relevant IT / OT professional experience
- Direct or indirect end-user service experience and/or experience providing remote support.
- Work experience in at least one of the following areas is required.
- SCADA and SCADA Historian design, deployment, or maintenance
- Power generation, especially renewable energy
- Work experience in at least three of the following focus areas is required:
- Tier 2 or Tier 3 IT or OT help desk support
- IT infrastructure design or support
- Computer network design or support
- Host hardening or security monitoring (Cybersecurity)
- NGFW configuration, maintenance, and administration
- Microsoft Windows Server support
Tipo de puesto: Tiempo completo
Sueldo: $51,735.00 - $73,907.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Ayuda o servicio de transporte
- Seguro de gastos médicos mayores
- Seguro de vida
- Trabajo desde casa
- Vales de despensa
Lugar de trabajo: Empleo presencial