.RETHINK MANUFACTURINGThe only way to ignite change is to build the best team. At Bright Machines, we're innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers' unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.Working with us means you'll have the opportunity to make lasting, impactful changes for our company and our customers. If you're ready to apply your exceptional skills to create the factory of the future, we'd love to speak with you.ABOUT THE ROLEWe are looking for a seasoned IT professional to be responsible for System and Network administration for our fast-growing site in Guadalajara. This role requires strong know-how, service orientation and excellent delivery approach in various IT technologies, on-premise and on-cloud.In addition, you will be required to advocate, communicate and collaborate with mixed teams of engineering and non-engineering employees who work on site and remotely. You will collaborate with other members of the IT team in other locations. You must be able to work independently with close communication with your manager, located in the USA.WHAT YOU WILL BE DOINGOperate and maintain IT Infrastructure on-siteOperate and maintain core IT systems: directory services, backups: local and cloud, virtualizations, software distribution, etc.Install and configure computer hardware and software applicationsSupport special IT needs from the hardware and software engineering teams, such as network configuration of integration labsTroubleshoot, diagnose and resolve/escalate desktop and network issuesMaintain procedural documents and reportsSetup and maintain systems such as videoconferencing, access controls, printers, etc.Provide excellent service for users from different departments R&D, Field Operations, AdministrationProject management, implementation and rollout of IT projects according to Agile methodologiesWork in close collaboration with our IT leadership around the worldWHAT WE WANT TO SEEExperience as an IT Professional, Technical Support Engineer or similar role in a fast-paced technology environment5+ years of experience with setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones and peripherals5+ years of experience with setup and configuration of computer networks (e.G. wireless, firewall, internet/intranet system)BS degree in Information Technology, Computer Science or a related fieldHands-on admin experience with Windows 10, Office 365 and Active DirectoryExperience working with cloud-based and SaaS services (Zoom, Slack, Atlassian, etc