.Role Purpose:Provide manufacturing systems support, IMS hardware support and technical assistance to Corning IT as requested.Key Responsibilities:- Lead technical support, providing support to manufacturing and the daily operations.- Work closely with IT service delivery, project management, and functional/business resources to deliver projects and services on time.- Participate on IMS Projects as needed.- IMS Infrastructure Support, including computers, printers, switches, servers and security.- Interface with Corning IT to resolve issues.- Advanced Issue Resolution for IMS cases.- Communicate Infrastructure needs and issues to Site Leader.- Assist with engineering systems support.Performance Metrics:- Project tasks completed within time limits and financial constraints.- Cases completed with SLA requirements.- Compliance with shared service model.- Infrastructure is maintained 100 in the appropriated inventory system.Competencies (knowledge, skills and behaviors):People:- Can deal comfortably with managers as well as the hourly workforce.- Can present to managers without undue tension and nervousness.- Can negotiate skillfully in tough situations with both internal and external groups.- Gains trust quickly of other parties to the negotiations.- Has a good sense of timing.- Fosters a feeling of belonging in the team.- Good at figuring out the processes necessary to get things done.- Can simplify complex processes.- Is able to write clearly and succinctly in a variety of communication settings and styles.- Can get messagesacross that have the desired effect.Function/Technical:- High level of understanding of networks, network administration and network installation.- Knowledge of structured data cabling techniques.- Knowledge of Computer Room management and maintenance.- Implements network security at the plant level as established by corporate information security.- Understands viruses and security effects on a network.- Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.- Responds to escalated help desk issues.- Understand MES systems and provide expert guidance and high level support when necessary.- Reports predefined metrics to BUIT management.- Ability to prioritize and coordinate multiple projects simultaneously.- Demonstrates a working knowledge of processes and tools for managing all phases of a project:Initiation, planning, implementation and control, and close:Out.Communicate and Engage:- Listens actively to promote understanding.- Communicates with honesty, clarity and directness.- Encourages different views.Focus on Customers:- Demonstrates knowledge of customer and their requirements.- Adjusts tasks in alignment with project changes.- Demonstrates a positive attitude towards change.Experiences/Education:Required- Bachelor's degree in an IT related field or combination of IT education and work Importante empresa