Description :
Marsh is seeking candidates for the following position, based in Mexico office :
IT Analyst Disaster Recovery
What can you expect?
The DR and Operations Management Processes Analyst will facilitate corporate wide IT processes like Disaster Recovery, Microsoft License Management, Service On-boarding, and Management Reporting Services in the area of infrastructure, database, desktop management, IT security, and incident & problem management and change management.
The role is involved on behalf of the MMC Business Units in scheduling, preparation, execution, and post-mortem of DR tests - coordinating and working with the Tech Support DR team as required.
This position will also facilitate a few infrastructure related processes such as Inventory Review, Capacity & Forecasting and Application Sunset.
We will count on you :
Disaster Recovery Management (50%) :
- Planning and coordination of application DR testing schedules ensuring compliance with application DR policy and client requirements.
- Management of scheduled application DR tests, in partnership with Tech & Bus, throughout the year.
- Ownership of DR preparation activities within different groups including Application Technical Operations (ATO), App Team etc.
- Ensure that required application DR documentation is complete, signed off and reviewed as outlined in DR policy and related documentation.
- Coordination of Application and ATO resources required for DR testing.
- Maintain DR data on ATO SharePoint Team site.
- Track post-mortem closure items and ensure that actions are closed.
- Provide required DR information to corporate stakeholders maintaining integrity of data and adding value to business.
Operations Management Processes (50%) :
Facilitate ATO / application on-boarding process including estimated cost,
build and implement, ongoing support and service transition.
This includes assessment of documentation and working partnership with various groups across the organization.
- Produce regular and ad-hoc management reports on MMC Visualization Tools like Microsoft Power BI and make them available to Global Technology Leadership team.
- In partnership with various technology and business teams, work on a number of infrastructure related processes like Inventory Review, Capacity Forecasting and Application Sunset.
- Coordination of MS licensing related requests throughout the year.
- Maintain DR and Ops Management Processes SharePoint team site, delivering team documentation, procedures, guidelines and calendars.
- Create and maintain technical documents such as technical guidelines, policies and procedures, FAQs and calendars.
- Develop and maintain solid contacts with other Technology communities.
- Contribute to group / team wide process improvement initiatives.
- Ability to work in a global team located in various geographies.
What you need to have :
- Excellent English communication skills (both verbal and written).
- At least 2 years of experience in diverse technical problem solving.
- Experience of Reporting & Data Visualization Tools like Microsoft BI, Tableau or Qlik.
- Experience in managing Disaster Recovery tests.
- Intermediate to advanced level of knowledge of Microsoft Excel and MS Word.
- Understanding of end-user processes and operational procedures.
- Can communicate effectively across all levels and groups of an organization.
- Enjoys working in a fast-paced, ever-changing work environment.
- Determines own priorities and works well individually and as part of the team.
- Sound knowledge and understanding of ITIL processes, at least one end-user ticket management system, capacity management and forecasting processes, end-to-end support drivers, SLAs and performance metrics, change management processes, and industry DR solutions, trends, policies and management processes.
Marsh McLennan (NYSE : MMC ) is the world's leading professional services firm in the areas of risk, strategy and people.
The Company's 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.
Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients.
Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.
Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce.
Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Office-based teams will identify at least one anchor day per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.
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