.End User Support SpecialistWhat We're Looking For... OEC Group is seeking an L2 Level Engineer to join its IT team! The position is based in Guadalajara, Jalisco Mexico.About OEC GroupEstablished in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in New York and branches throughout Asia, North America, and Europe; OEC Group enjoys a strong position in a rapidly growing market. OEC Group provides our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.Perks & Benefits of OEC Group Law benefitsAfter successfully completing a standard 90-day probationary period the employee is provided with the following benefits package. This includes: Medical Insurance Premium (Medical and Dental) Vacation/Personal/Floating Days. Annual performance review and opportunity for salary adjustment. Annual bonus determined by overall performance.Company CultureOEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities! Here at OEC Group we identify the following to be our 5 main Core Values:**Community**: OEC is a family-oriented company, and we value our employees' efforts to help grow and support one another as a unified community.**Teamwork**: We work together to support each other's successes, interests and goals by sharing knowledge and resources.**Customer Experience**: We focus on helping both our internal and external customers succeed, acting in our customer's best interests while striving to understand their needs and exceed their expectations.**Work Ethic**: Passion is at the heart of OEC. We hold ourselves accountable in our everyday work, and we strive to do the best we can.**Innovation**: We believe innovation is essential for growth. Continuous improvement will bring OEC and our people to a better future.About the Position**Essential Duties & Responsibilities**: include the following. Other duties may be assigned.Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.Determines whether problem is caused by hardware such as software, drivers, printer, cables, or telephone.Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.Calls software and hardware vendors to request service regarding defective products.Develops training materials such as exercises and visual displays