It Help Desk

**Key Responsibilities**Respond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical hardware and software issuesResearch questions using available information resourcesAdvise user on appropriate actionFollow standard help desk proceduresLog all help desk interactionsRedirect problems to correct resourceTrack and route problems and requests and document resolutionsInform management of recurring problemsStay current with system information, changes and updates**Essential Skills**Microsoft Windows 7Microsoft Windows 8.1Microsoft Windows 10Microsoft Office 2010Microsoft Office 2013Microsoft Office 2016**Language Requirements**English and Spanish (advance)**Work Environment**Office and Warehouse work.