It Helpdesk Analyst

Nelson Global Products Requests**:IT Helpdesk Analyst.**- **Responsibilities**:_- Review and validate incoming and outgoing data files; perform internal analysis and reporting on specific business processes and procedures.- Work within a variety of systems and tools to diagnose, triage, communicate, and report on processes within internal and external business units.- Develop informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement.- Redesign existing processes to meet current standards and create new processes and procedures.- Act as first level of support, advising end users and elevating issues to a higher tier of support when appropriate.- Task resolution for Helpdesk tickets and requests.- **Qualifications**:_- Advanced English.- Valid Visa and Passport.- Maintenance and repair of computer equipment.- Basic system administration experience, Windows preferred.- Office 365.- Cloud.Information Technology Helpdesk Analyst, Tecnología de la información, Soporte técnico, Mantenimiento y reparación de equipos de cómputo, atención vía tickets, administrador de sistemas, ingeniero de sistemas, IT Analyst, technical supportTipo de puesto: Tiempo completoSalario: $20,000.00 - $25,000.00 al mesHorario:- Lunes a viernes- Turno de 10 horas