.**A LITTLE BIT ABOUT Boldr**:- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.- We are a global team, united by our desire to connect diverse people with common values for boldr impact.- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.**LET'S START WITH OUR VALUES**:- Meaningful connections start with AUTHENTICITY- We do our best work by being CURIOUS- We grow by remaining DYNAMIC- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE- At the heart of great partnerships, we'll always find EMPATHY**WHAT IS YOUR ROLE**:**WHY DO WE WANT YOU**:We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.**WHAT WILL YOU DO**:- This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.- Provide support and administration of Azure, Intune, Azure Active Directory, Google, computer hardware, and operating systems, and perform other job-related duties as required.- Participate in project-related work to deliver improvements in these areas.Team Management- Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases- Ensure that team members are properly trained and working consistently to meet client needs- Ensure that the team meets company and client-specific KPI targets through product/service trainingInternal Coordination- Performing analyses on CIS efficiency and integration.- Reporting to management on CIS development, implementation, and progress.- Collaborating with development teams and departments, as well as incorporating user feedback.- Ensuring CIS innovation and implementation.- Overseeing CIS user testing and adjustments.- Ensuring that products and services are delivered on time and within budget.- Managing software and hardware installations and upgrades.- Maintaining computer network infrastructure and ensuring network security.- Hiring and training new Tech staff.External Communications- Be familiar with the client's key contacts, unique requirements, and operating processes- Demonstrate mastery of the company and client's offerings (i.E. its products and services)- Understand, investigate, and solve any complex client requests or complaints- Identify opportunities for continuous improvement and scaling growth.- Writing progress reports and delivering presentations to the relevant stakeholders