It Helpdesk Support

If you're a motivated and self-driven person who is ready to grow in the IT Helpdesk area, this role will help you gain the experience you need to keep escalating your technical skills.
Main Activities:

- Provide support to customers in a courteous and timely manner.
- Follow up on assigned and incoming tickets.
- Communicate and share knowledge with the internal team.
- Follow-up on tickets to provide timely resolution, and communicate with customers on any update or inconvenience.
- Adhere to internal escalation, security and reporting process.
- Troubleshoot and solve issues according to priority and urgency.
- Work alongside 3rd party support teams for troubleshooting or involved IT projects.
- Participate in improvement projects for the IT Helpdesk teams, such as training and certifications.
What we're looking for:

- At least 2 years working on a technical support team or similar position.
- Knowledge working with tickets and ticket resolution.
- Experience with Office 365
- Strong analytical, communication, and problem-solving skills.
- Experience with system administration
- Strong Customer Service skills
- English proficiency is a must (both written and spoken)

What We Offer:
Base salary $18,000 pesos or according to skills and experience.
Vacation days are superior to those provided by law.
Learning and development opportunities within the IT industry.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $20,000.00 - $25,000.00 al mes

Horario:

- Turno de 10 horas
- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Bebidas gratis
- Días por enfermedad
- Estacionamiento gratuito
- Horarios flexibles
- Opción a contrato indefinido
- Programa de referidos
- Vacaciones adicionales o permisos con goce de sueldo