Duties and Responsibilities_- Provides intermediate-level support to end-users for Windows Users (Active Directory).- Windows Support.- VoIP Support- Office365 & Exchange online Support.- Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.- Interacts with Network Services, Server Services, Security Administration, and Planning/Compliance to identify and correct core problems- Simulates or recreates user problems to resolve operating difficulties- Maintains System Utilization Reports and works with On-Time Performance to monitor and report Technology related- Tracks System outages on a daily basis- Maintains Help Desk Knowledge Base and interacts with technicians to keep the information accurate- Provides training and guidance to less experienced team members- Handles problems that other team members are unable to resolve- Processes Technology Requests for Installs/Adds/Moves/Changes- Reviews Problem Tickets and Change Tickets to ensure service levels are being maintained- Assists in maintaining departmental procedure documentation and ensuring consistent and accurate handling of problems**Requirements**:- Associates / Bachelor's degree preferred and/or certifications + experience.- Certifications: A+ or Microsoft Desktop Support (Following Certifications are a Plus: CCNA, Network+, Server+, Security+)- Windows Server & Active Directory experience- Exchange or Office365 Support experience- VoIP- Effective Communication Skills (English and Spanish)- 2+ years of Help Desk Experience- 2+ years in troubleshooting experience with Network and Windows Active Directory environments- Strong interpersonal, written, and verbal communications skills- Strong problem-solving and analytical skills- Advanced English**Benefits**- Competitive Salary- Private Medical Insurance- Growth Opportunities