.At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world's leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.JOB SUMMARYAs a site IT manager you will manage the information services function for one or more locations. Responsible to deliver IT services through effective resource management and the bridging of communications and understanding between IT, operations/business units and external customers. Will have ownership for the delivery of IT services that exist to support complex business operations by demonstrating effective leadership for those involved in the development, design, optimization and delivery of information service solutions.ESSENTIAL DUTIES AND RESPONSIBILITIES- To drive the provision of a high quality IT service across all operational and support areas- Accountability for the overall provision of an end to end IT service across agreed services- Accountability for driving the IT service agenda and for facilitating and implementing IT service improvements across the business.- To build and maintain strong relationships directly with operations, the business units and external customers- The communication and management of business unit and operational IT service issues- Collaborate with internal IT teams to effectively deliver services to end users- To identify, track and manage key operational risks to the service, providing strong co-ordination with the business, IT and Operational Risk. High attention given, but not limited to, business continuity, IT audit requirements and software compliance- Drive metrics management and performance of IT support and services with a focus on a data driven continuous improvement approach.- Participate in the exchange of ideas and information across the global IT organization to help drive standardization and sharing of best practice initiatives.- Collaborate with, and understand the needs of internal/external customers from a business process and product perspective to help drive key IT solutions for driving operational efficiencies- Accountability for the accurate and timely delivery of monthly reporting to the business regarding IT service performance, including service trends, improvement activity and SLA attainment.- Accountability for the provision of a reliable and stable service which meets the customer's needs and is sustainable