It Manager

**Responsibilities**:
Firm grasp of service desk metrics & escalation procedures

Manage technologies and provide administrative assistance for various systems

Understand various IT troubleshooting and provide technical support

Control andmonitor data, network access and backup systems

Negotiate and communicate with third-party software providers for new software's and troubleshooting

**Qualifications**:
Bachelor's degree in computer science or relevant field, ITIL certification preferred

Strong understanding of Windows 10 and 11, Office 365, Active Directory, Server administration and Network (Importante empresa)

5 years of Importante empresa in related field, and at least 3 years of Importante empresa in a direct team leadership role

Importante empresa in information technology space and solving various software and hardware problems

Strong technical problem solving and communication skills, advanced English level