IT Manufacturing Systems ManagerLocations: Mexico, Tijuana
Time Type: Full time
Posted on: Posted 7 Days Ago
Time left to apply: End Date: December 31, 2024 (30+ days left to apply)
Job Requisition ID: R27526
You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most.
At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.
The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.
Job DescriptionThe Bose Information Technology Manufacturing Systems Manager role is a leadership position responsible for driving efficiencies and services that improve productivity of Bose manufacturing plant workers and services. This role is focused on providing IT Services and proactively working with managers and end-users to implement information technology solutions that are cost-effective and enable the plant to achieve cost-related goals and objectives. In alignment with Bose Corporate and Manufacturing goals, this role oversees or participates in the selection, implementation, and support of technologies to support plant operations; and is accountable for driving improvements and overseeing crucial functions such as endpoint, network, and server/compute services across the Manufacturing IT ecosystem.
This role is a key member of the plant leadership team acting as plant liaison with other Corporate IT organizations (Corporate Information Technology, Engineering Information Systems, etc.).
Specific Responsibilities:Key responsibilities include supervising Manufacturing IT professionals located at the Tijuana manufacturing site. Supervision responsibilities include recruiting, hiring, salary administration, performance evaluations, and employee development. Develops and meets Manufacturing IT expense and capital budget for the plant, oversees the implementation and support of the following technologies:
MES (manufacturing execution systems) and related shop floor point solutionsData communications and networks (WAN and local area networks, switches, routers, exchange servers, wiring, network monitoring and diagnostic equipment)Voice communication systems (phones, pagers, and voice mail)Computing hardware (servers, desktop and laptop computers)Systems software (operating systems, backup and recovery, database management systems, job scheduling, and report writers)Office products (video projectors, fax, printers, scanners, and copiers)In alignment with Bose Corporate and Manufacturing goals, implements and supports infrastructure required to meet plant information and communications systems needs including:
Site infrastructure and computer operationsInformation systems "Service Desk" services7 x 24 systems supportSystems and data securitySystem backup and recovery processesHardware and software maintenance/support contractsDisaster recoveryCapacity planning (networks, computing power, network capacity)Documentation of Manufacturing processes and systemsRequired Competencies:Strong Customer Service management skills and the ability to develop, mentor, motivate, and evaluate Manufacturing Operations Staff to provide high levels of service, professionalism, and efficiencySuperior time and task management ability and judgment to accurately assess business prioritiesExpert knowledge of manufacturing processes for incident, change, and problem managementStrong knowledge of the varying plant operations groups, how they interact with one another, and what systems are utilizedDemonstrated broad technical knowledge and problem-solving abilitiesExceptional listening, communication (written and spoken), data storytelling, and presentation skills with an ability to gain buy-in, influence, and build rapport with partners of diverse cultures and levels of expertiseChange agent who excels at change management, is organized, detailed, and able to grasp and apply new concepts quickly and relay/implement within the teamAccountability – embraces a strong drive for results, relentless pursuit of quality deliverables with a sense of urgency and attention to detailComplexity management in broad organizations with competing prioritiesExperience Requirements:8+ years Management experience and a proven history in IT Operations, Service Desk, Technology Support, and Customer Service in a manufacturing environmentStrong Experience designing, managing, and/or continuously supporting core IT Service Management processes (Incident, Problem, Change)Experience using ITSM platforms to manage ITSM/Knowledge with strong operational experienceDemonstrated ability to implement mature IT practices in a fast-paced transformational organizationExperience conducting trend and root cause analysis and developing action plans, policies, and procedures to avoid future issuesDemonstrated ability to develop strong alliances with those outside of your immediate organizationExcellent communication and interpersonal skills including the ability to work effectively with technical and non-technical staffDemonstrated success partnering with other business leaders to develop a vision and strategy for manufacturing technologiesAbility to travel for business purposes as required, including internationalEducation/Certification Requirements:Bachelor's degree in information technology, Computer Science, or related field, or relevant experienceITIL and digital certification (Expert or Master preferred)Additional certifications in applicable areas of expertise is desiredContinuous Learning: Demonstrated commitment to staying updated on emerging trends and technologies in vendor managementOur goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.
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