The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work forvarious customers by- Mexico - Monterrey, MX- Professionals- Full-time**—** Your Benefits **—****:- Buddy program- Extra hours compensation- Internal career development- International environment- Job with purpose- Onboarding program**Your skills**:- 3+ years of experience as an L2 Technician- Excellent problem-solving and multitasking skills- Ability to perform complex troubleshooting of networked devices- Great communication skills in English**Your Tasks**:Hemmersbach is seeking an experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.- Running diagnostics, troubleshooting errors and replacing hardware- Installation, support and decommissioning of rack servers, storage systems and network equipment- Maintenance of data center hardware at various customer sites- Perform On-Site Break / Fix repair services.- Experience on ISS Proliant Servers, 3par storage, and Aruba networking- Strong Customer Facing skills as well as the ability to work independantly with good communication skills and positive attitude**Be part of us**:Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.