It Operations Analyst Ii

Detalles de la oferta

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.- Requires formal education and relevant expertise in a professional, sales, or technical area.- Experience with Avaya, NICE - InContact enterprise call center support required- Performs technical-based activities.- Contributes to and manages projects.- Uses deductive reasoning to solve problems and make recommendations.- Interfaces with and influences key stakeholders.- Leverages previous knowledge and expertise to achieve results.- Ability to complete work self-guided.- College or university degree preferred but not required.- General Profile- Requires knowledge and experience in the field.- Will acquire higher-level knowledge and skills.- Develops an understanding of the company, processes, and customers.- Uses existing procedures to solve routine or standard problems.- Receives moderate guidance and direction from others.- Functional Knowledge- Requires expanded conceptual understanding of theories, practices, and procedures.Business Expertise- Uses an understanding of key business drivers to accomplish work.- Impact- Impacts a team, by example, through the quality service and information provided- Works within guidelines and policies.- Leadership- No supervisory responsibilities.- Provides informal guidance to new team members.- Problem Solving- Uses existing procedures to solve standard problems.- Examines information and standard practices to make judgments.- Interpersonal Skills- Exchanges complex information and ideas effectively.- Responsibility Statements- Maintains task-based queue for completed tickets in the order received or based on criticality.- Assists in maintaining and updating documentation.- Administers occaisional onsite and remote assistance.- Participates in planning, daily meetings, and backlogs sessions.- Performs other duties as assigned.- Complies with all policies and standards.- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.- At Conduent, _- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

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