.The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by considering their application in their job and the business. Recognized technical authority for an area within the business, this role requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required to guide, influence, and convince others, particularly colleagues in other areas and occasional external customers. The role has a significant impact on the area through complex deliverables and provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.Responsibilities:The Apps Support Tech Lead Analyst is responsible for partnering with multiple technology teams to ensure appropriate integration of functions to meet goals; identifying and defining necessary system enhancements; analyzing existing system logic, identifying problems; and recommending and implementing solutions.Provides expertise in the area and an advanced level of understanding of the principles of apps support.Formulates and defines systems scope and objectives for complex, high-impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems, and industry standards; documents requirements.Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.Works closely with Product Owners, Business Analysts, and Systems Analysts to determine and document systems impacts and support requirements.Considers the implications of the application of technology to the current environment.Identifies risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options.Acts as advisor or coach to new or lower-level analysts; allocates work.Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.Directly impacts the business by influencing strategic functional decisions through advice, counsel, or provided services.Persuades and influences others through strong and comprehensive communication and diplomacy skills.Performs other duties and functions as assigned.Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.Qualifications:6-10 years experience