It Production Support Supervisor

Descripción y detalle de las actividades
- Ensure that all IT policies and procedures are followed by end users and IT staff -Hire, manage, mentor, and develop local IT staff including performance management, coaching and providing ongoing feedback -Ensure that IT staff has necessary capacity, skills, and efficiency, to meet company goals -Keep close relationships with stakeholders to ensure the IT team is meeting business needs -Manage vendor relationships as it depends on daily operational needs -Purchase order approval / budgeting for IT department -Monitor and manage Phone que and ticket que, and ensure IT team is meeting KPIs and goals. Assists with completion of calls and tickets when necessary. -Act as escalation point for all IT related inquiries at location -Provides Technical expertise, and works to ensure that the company's use of technology supports its business goals -Works with other IT staff to assist in the development of fixes and improvements -Configures, installs, optimizes and retires IT Assets -Ensures that all production hardware is validated, documented, and compliant with regulations

Experiência y requisitos
- BA/BS degree Information Technology or related field preferred, or 5+ years relevant work experience -Minimum 3 years work experience in a Service Desk or technical support function, team lead or supervisory experience preferred -Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft) -Experience administrating with the following technologies a plus: SCCM, MS Exchange, Office365 Admin console, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN -Experience supporting IT systems in a manufacturing plant / production environment a plus -Ability to lift 25 lb. boxes

Organización

Demant Operations, S.A. de C.V.

Giro

Manufacturera

Actividad principal

Manufactura de aparatos auditivos

Número de empleados

750

/**Área** Informática/Sistemas/TI/Programación/Software

**Contrato** Permanente

**Turno** Diurno

**Jornada** Tiempo Completo

**Horario** Lunes a Jueves de 7am a 5:20pm y Viernes de 7am a 3pm

**Estudios** Carrera Profesional

**Inglés **Hablado: 90%, Escrito: 90%

**Sexo** Indistinto