.Certain roles at Tyson require background checks.
If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.Job Details:The Tyson Cybersecurity Team seeks dedicated and skilled IT Operations Engineer I to participate in the Identity and Access Management (IAM) team.
The IAM team's mission is to provide the right information to the right people at the right times and places.The IAM team is responsible for the overall care and maintenance of Tyson Foods directories, and for efforts like single sign on (SSO), multi-factor authentication (MFA), identity & access governance (IGA), privileged access management (PAM), identity lifecycle management, and security access certifications.The IT Operations engineer I will report directly to the IAM Development Manager.
You will work closely with the Security application development team, along with the IAM Product Manager and the Identity Governance and Administration (IGA) Product Manager.The IT Operations engineer I is responsible for providing technical support, maintenance, and development for business applications.
This role involves troubleshooting issues, implementing bug fixes, developing enhancements, and ensuring optimal application performance.
The ideal candidate will have solid technical skills, a deep understanding of software development, and a commitment to delivering excellent user support.Key Responsibilities:Application Support: Provide technical support for business applications, addressing user queries and resolving technical issues in a timely manner.Troubleshooting: Diagnose and troubleshoot basic application problems, working with users and functional teams to identify root causes and implement solutions.Development and Enhancement: Develop and implement application enhancements, bug fixes, and new features based on user requirements and business needs.Performance Monitoring: Monitor application performance and system health, ensuring applications run efficiently and identifying potential issues before they impact users.User Assistance: Assist users with application-related questions and provide training and documentation to help them effectively use the applications.Incident Management: Manage and prioritize incidents and service requests, ensuring timely resolution and communication with stakeholders.Collaboration: Work closely with development teams, IT, and other stakeholders to implement application updates, patches, and enhancements.Documentation: Maintain comprehensive documentation of application configurations, support procedures, development changes, and troubleshooting steps.Change Management: Participate in change management processes, ensuring that application changes are tested and deployed smoothly.Compliance and Security: Ensure that applications comply with security policies and regulatory requirements, implementing necessary controls and safeguards