Eaton's Corporate Sector division is currently seeking a IT Senior Analyst.
**What you'll do**:
**PRIMARY FUNCTION**:
**ESSENTIAL FUNCTIONS**
A. Provides 1st and/or 2nd level PC support as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix.
B. Provides desk-side support at sites and may be the main point of contact for desk-side support at the site(s).
C. Participates in, and may lead small or medium, IT Initiatives.
D. Participates on projects as directed by IT Site Infrastructure Support (SIS). May lead small or medium projects.
F. Gathers and analyzes information needed to support IT business metrics.
G. Maintains control of desktop software and hardware in order to ensure license compliancy and asset management.
H. Recommend and implement software and hardware upgrades to support IT initiatives and comply with established standards.
I. Recommends improvements to and maintains the infrastructure in order to decrease downtime and maintain quality.
J. Stay current with industry trends in Information Technology advancements
K. Partner with other groups to seek out opportunities to increase end-user operational efficiency
L. Provides guidance and/or escalated support and problem resolution to more complex issues
M. Recommends standards for continuous improvement.
**Qualifications**:
- Bachelor degree in Systems or Technology (preferred)
- Minimum 4-5 years of IT experience
- English: Advanced
**SPECIALIZED KNOWLEDGE**
- Preferred: ITIL, MCSA, or comparable certification desirable. Under the direction of a project manager participates in projects of various scale. Project management experience leading small/medium scale projects.
- IT Infrastructure (working knowledge) - network, servers, storage, phone systems.
- Miscellaneous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
- Customer Service experience.
- Use of ticketing system and meeting Service Level Agreements.
- Desirable Knowledge: Service Now, Cloud, Data, Security, Agile & DevOps, AI, Automation
**Skills**:
**ADDITIONAL INFORMATION**
- Critical contact for infrastructure outages that cause negative business impact. Work environment ranges from office to manufacturing floor situations.
- May be contacted after hours for emergencies.
- Must be able to work well under pressure.
- Travel - 10-25%.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.