At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose.
We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years ,we continuously innovate. We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis and quality of life of patients.
Achieve, Cooperate, Care and Innovate are the values that we share and practice on a daily basis.
Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but, it is above all about playing a unique role in the future of medical imaging.
This position will report to the IT Business Partnership Manager and in dotted lines to the SAP Competence Team responsible and to the Regional Management. She/he will work with multiple groups of business resources and IT teamS.
YOUR ROLE
Primary mission is to ensure a correct end-user support of the following:
- Support users in daily operations, mainly SAP Order To Cash processes
- Managing user-ids and authorizations
- Checking interfaces between systems
- Qualifying defects raised by Key-Users
- Analyzing and documenting new requirements with Business Key-Users
- Organizing and running Non Regression Tests
- Leverage functional knowledge and training to assist end users in identification and resolution of basic issues.
- Contribute to functional support documentation including improvement recommendations
- Communicate issue, request, or problem status to all parties as appropriate.
Follow established escalation procedures.
Assist with documentation of test scenarios for Technical Unit Testing/Functional Unit Testing/UAT test phases. Map scenarios to functional and technical requirements.
- Create support documentation.
- Assist with delivering training capabilities.
She/he will support the group Core Model best practice in close collaboration with regional business counterparts. The position includes working extensively with international teams: IT, business and project rollout teams. When participating to local rollout projects or evolutions, she/he will assist with creation and review of business functional design, user testing, training. As member of a regional support team, she/he will have to insure backups during vacations, training, and projects activities of her /his Finance counterpart.
YOUR BACKGROUND
- 3-year degree in Information Technologies or appropriate Business related degree with an emphasis on business information systems or an equivalent combination of job experience
- At least experienced with 3 years of end-users' support or several project life cycle implementation: scope is OTC - Sales Distribution / Order to Cash processes**Experience supporting the following SAP Modules**: SD, MM, WM, and LE
- Demonstrates end-users support capabilities
- Solid understanding of Change Management concepts
- Matrix organization experiences will be appreciated
- Excellent verbal and written communication skills in English. Comfortable with communicating with different levels of technology and business leadership
- Must be proactive and can-do attitude.
- Must possess a problem solver and creative mindset.