.About the company:We are a leading company in the international moving and relocation sector. Over six decades, we've helped hundreds of thousands of employees relocate around the world to start a new life and international career path. We value our employees and strive to provide a collaborative and constantly learning work environment. If you are looking for a place to develop your skills and grow professionally, join our team!Location: Atizapán de Zaragoza, Estado de México, near to Galerías Atizapán.Objective:The position is primarily responsible for receiving, categorizing and resolving or escalating issues raised by other employees and enabling the Company to conduct business efficiently through effective use of IT.**Requirements**:- Scholarship: University Degree or Higher Diploma in Computer Science, Mathematics or similar.- 2 years' experience as a Senior Service Desk Analyst or Team leader role within a corporate environment.- Bilingual (advanced English)- Willingness to work outside office hours, **on public Holidays** (and very rarely during weekends).Knowledges:- Cherwell Service Desk Management experience is desired.- Experience in Microsoft Active Directory, DHCP, LAN & WAN- Experience in File and Print Servers- Knowledge/Experience in Terminal Servers - Citrix Xenapp.- Experience in Windows based Server/Desktop Operating Systems, Windows AD, MS Office Products, O365 User Support etc.- Mobile Device Support Experience - Apple and Android Devices- Experience in Network Troubleshooting in Corporate environment.- Industry certifications relevant to ITIL Foundations, Microsoft Certified IT Professional for Desktops and Azure.Responsabilities:- Provide 1st and 2nd level technical support to company's employees using enterprise's service desk system, instant messaging, telephone or other mediums as required.- Communicate with a helpful results-oriented approach to resolving the employee's issues to include end-point support and escalated desktop trouble shooting of issues.- Monitor Service desk for new incoming calls and respond within agreed time limits.- Ensure the integrity of the information in the Service desk by carefully reviewing calls and updating incorrect or unclear information.- Assist Infrastructure or Systems Management teams as necessary with basic system administrator tasks such as monitoring jobs, log reviews and access control changes.- Report progress to line manager is a proactive manner.- Co-ordinate with other teams as needed and share technical skills or transfer knowledge.- Follow company's IT policies and procedures and correctly utilize all tools.- Raise Concerns/issues to a supervisor or other senior team member.- Guide, support, and train L1 Support Analysts as required.- Support the company CSR commitment and goals.- Monitor availability of Servers and Network Services (VPN/WAN).- File Server Tasks - Manage Shares and Permissions