It Service Center Agent Help Desk/Service Desk

**Description****IT Service Center Agent****What You Will Do In Your Role**- Assist customers via Calls & Chats- Assist customers troubleshooting complex technical problems- Wireless device support and troubleshooting, including Apple, and Android products.- High Quality Customer Service Case documentation for every interaction and maintaining the records- Collaborating with Local and Global resolver teams to ensure timely resolution is provided to all customer queries- Collaborating and working on a team with a high level of accountability for self and others- Using the Knowledge articles and creating new knowledge articles to keep the Knowledge up to date**The Experience You Will Bring**- 1-2 years of experience in Help Desk/Service Desk preferably- Good communication Skills (oral & written)- Critical thinking & Problem-solving skills- Should be a team player- International calling experience will be preferred- Under Grad/Grad/Post Grad- Knowledge of HCM platform (Infor, SAP, etc.) and Case Management System (ServiceNow, etc)- Experience using MS Office (Outlook, Word, Excel- Fluency in English required