It Service Delivery Analyst

Posted Friday, September 13, 2024 at 6:00 AMPurpose: The Service Specialist I position is designed to be an integral part of the operations account teams.
This position focuses on providing level one support for customers by focusing on continuous improvement.Customer Service RepresentativePay from $32,000 pesos per month to $34,400 pesos per monthMonterrey BranchCarr.
Miguel Aleman KM 21 #6Prologis Park ApodacaApodaca, N.L.
Mexico 66627Responsibilities:Execute Service work of medium to high complexity as per work instructions and ABB guidelines.Deliver excellent customer service.Assist with handling requests and providing guidance and support to the sales team.Deal directly with internal and external customers.Maintain and update customer records.Perform retention efforts via Service calls and sales executive visits.Address declining revenue trends by initiating Service calls to identify and resolve issues.Clear invoices with payments and answer all customer inquiries.Requirements:1-3 years of experience.High School diploma or equivalent.Basic knowledge of activities, policies, and procedures of the work area.100% bilingual.Basic knowledge of Software installation protocols.Benefits:Paid time off.Christmas bonus.Food vouchers and cafeteria Service.Savings fund.Career developmental opportunities.A company culture focused on teamwork and excellence.Dare to be a part of the challenge!
Come and join our team; together we can make a difference!#J-18808-Ljbffr