It Service Delivery Analyst

Specific Responsibilities
- Planning & Administration _
- Provide information and assist IT Service Delivery Supervisor when requested
- Follow and enforce Emerson policies regarding IT management, security, standards and procedures
- Assists users with business proposal generation, regarding our standards and policies
- IT Infrastructure & Support: _
- Always ensure optimum support for end-users within agreed service levels
- Ensure that relevant IT documentation is maintained and up to date
- Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
- Support and maintain the IT Infrastructure systems and data access - to be managed in collaboration with Service Desk
- Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
- Support and maintain the IT Infrastructure asset management - including Hardware lifecycle management and SW licensing
- Support and maintain the IT Infrastructure audit compliance
- Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
- Uses the helpdesk as the central point for all IT issues and service requests.
- Communication: _
- Establish good working relationship with users and other sources of support and assistance
- Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

**Requirements**:

- Education: _
- College/University degree in a related field or experience may be considered in lieu of formal education
- Experience _:

- 0-3 years' experience within a general IT environment
- Skills/Knowhow: _
- Uses basic understanding of the IT Field:

- VMware ESXi / VCenter knowledge
- Windows Server 2008/2012/2016
- Cisco networking knowledge
- CITRIX; MS Remote Access
- Active Directory, GPO & policy design and support
- Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye)
- IP networking administration and services including DNS, DHCP
- Independently completes diverse tasks of the job and applies and enhances knowledge and skill in:

- Microsoft Windows Operating Systems 7 - 10
- Language: English
- Availability to travel in the designated area/country
- Flexible towards working hours for maintenance activities