.Visión general:Como parte del equipo digital, usted es la fuerza impulsora detrás de cómo LIXIL transforma nuestro negocio para que esté basado en datos y sea más eficiente. Esto incluye tanto pequeños cambios en las operaciones diarias como grandes cambios de paradigma en toda nuestra organización global. Desde la digitalización de servicios comerciales hasta la asistencia a nuestro equipo de desarrollo de productos en implementaciones de IoT, usted desempeñará un papel clave para ayudar a LIXIL a cumplir nuestro propósito. Mantenerse actualizado con las tendencias digitales es esencial, se espera que se mantenga informado sobre los últimos desarrollos en marketing digital para ayudar a nuestra organización a seguir siendo competitiva.As a part of the Digital team, you are the driving force behind how LIXIL transforms our business to be more data-driven and efficient.This includes both small changes in day-to-day operations and large paradigm shifts across our global organization.From digitizing business services to assisting our product development team in IoT implementations, you will play a key role in helping LIXIL fulfill our purpose. Staying current with digital trends is essential, as you'll be expected to stay informed about the latest developments in digital marketing to help our organization remain competitive.**Responsabilidades**:**Purpose**:To provide 1st level IT / Digital Support to end-users globally**Main role/ Responsibilities**:You will be involved in IT / Digital Service Desk team and will be responsible for:- 1st level end-user Support: Assist end-users in troubleshooting and resolving issues related to IT Software and Hardware request and incident management: Track and manage service requests and incidents using a ticketing system, following established processes and service level agreements.- Initiation of Problem Management: support in solving problems arising from repetitive incidents and suggest long term fixes that will be aligned with 2nd level support teams and specialists.- User training and documentation: Conduct training sessions and create user documentation to educate end-users on 1st level software or hardware functionalities, best practices, and self-service resources. Keep knowledge base articles up to date to enable users to resolve common issues independently.- Actively participate in the building a global AI powered (ChatGPT/Outsystems) knowledge base to assist end users and build the future of IT support within Lixil.- Collaboration and communication: Collaborate with cross-functional teams, including developers, functional consultants, and business users, to address complex issues, provide insights, and contribute to system enhancements. Communicate effectively with stakeholders at various levels to understand requirements and deliver solutions