It Service Management - Latam Lead

Detalles de la oferta

.Overview:PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY'S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.Our employees drive our culture. No two days are the same; we are dynamic and fullof passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be you.Now we are looking for this position:**Responsibilities**:**ITSM - Service Manager - Config & Data Specialist****Accountabilities**- Work closely with Senior stakeholders across the organization as a thought leader on ITIL process re-engineering and continuous improvement for Configuration Management and Data Governance of CMDB.- Evaluate IT Config Management processes regularly, especially Knowledge Management (KM), Asset Management and identify areas where the targeted process metrics are not reached, and hold regular benchmarking, audits, maturity assessments, and reviews- Documenting, analyse, and re-designing key processes across functions and Sectors to realize efficiencies.- Continual service improvement - define processes across the technology teams to ensure our contractual commitments, SLAs and KPI to customers are always adhered to- Ensure processes and procedures are aligned to ITIL best practices and remain fit for purpose- Work with teams to assist in identifying Gaps in Configuration Management, CMDB health, CMDB Accuracy and correctness.- Working with multiple internal delivery units and/or third parties to provide a total solutionQualifications:**Qualifications****Mandatory Skills**- 10 - 14yrs experience and must possess an understanding of the ITIL framework, and an ITIL expert certification is strongly recommended (ITIL v3 certification and /or ITIL v4).- High-level understanding of the Service Now platform capabilities, particularly CMDB, Discovery


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

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