.LIFE AT BRPAt BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally.Distributed throughout more than 100 countries, our product line-up includes Ski-Doo and Lynx snowmobiles, Sea-doo watercraft, side-by-side all-terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-up of parts, accessories, and clothing.Our 14 500 employees make up a big family of diverse cultures who all share a common value: innovation. Our people are passionate and qualified; by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms.-GENERAL SUMMARYBRP offers a career opportunity as IT End User Service Delivery Manager; customer oriented, goodcollaboration with teammates, experience working with multi-functional and Multi-Sites teams, problem solving and business partnership.EXPERIENCE AND EDUCATIONBachelor degree on computer science5+ years experience leading Help Desk and Service Desk (Proximity) support5+ years managing people and multi locations supportEnglish (Speaking 90%, Writing 100%, Reading 100%)KNOWLEDGE, SKILLS AND CERTIFICATIONExcellent customer service (make our culture unique, use our values: Passion, Drive, Ingenuity, Trust)Ability to communicate technical concepts to non-technical audience verbally and writingProven leadershipProject assessmentEffective analytical and problem solvingStrong organization and planning skillsVmware and Telecom foundation knowledge at concept levelCyber Security promoterMAIN TASKS AND RESPONSABILITIESManage helpdesk and service desk performance, analyze and monitor IT Department needs, identify vulnerabilities, perform risk assessment and identify critical/sensitive processesProvide recruitment, supervision, professional development and team assessmentInteract with management & staff to maintain positive and proactive relationship with customers assistance and continuity improvementMeasure, monitor and maintain team ability to exceed SLA expectationsPlan, organize, schedule & supervise day to day IT activitiesAttend I&T Change Advisory Board (CAB) and ensure technological changes transparency and reversibility in case of any impact/incident