Time left to apply: End Date: December 31, 2024 (30+ days left to apply)
Job requisition ID: R25804
Create a better future with sustainable solutions Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It's a big responsibility, and we have committed to do it.
Your curiosity, know-how, and innovative mindset will take us from idea to action. Together, we enable our customers to produce the materials needed for a better future.
We are looking for a detail-oriented IT Service Manager to manage our global IT Infrastructure Services. Handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all company standards and practices as well as knowing the Digital department supports and service models. Experience to manage the IT infrastructure of all the offices. The infrastructure equipment needs to be well maintained, and services need to be resumed quickly when there are outages by coordinating with different support teams.
The IT Infrastructure Site Management team is part of the Critical Infrastructure domain, which provides hands-on services to FLSmidth employees. Globally responsible for site management on IT infrastructure. Our key responsibilities are to ensure the end-user hardware requirements are met, provide physical support on IT issues, maintain global print standards, manage conference room maintenance, asset procurement, mobile service management, and eWaste management. Coordinate with Networking, cloud, and data center services.
Your responsibilitiesDelegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives are met.Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure satisfied users.Understanding the asset requirements, procuring and stocking them for use when needed at the sites. Maintain the CMDB to reflect the IT asset inventory.Coordinating and resolving priority incidents by contacting the service desk. Closely work with L1, L2, and L3 teams to resolve user issues and reduce critical service downtime.Monitoring department issues and client complaints to create methods to lessen recurring issues.Anticipating business and team needs using proper leadership techniques and proven problem-solving methods.Understanding how to make changes to the company knowledge base to anticipate the needs of your technical associates.Analyzing and auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.Maintaining strong relationships with key stakeholders to improve user satisfaction and meet business expectations.Helping to train new technicians to quickly understand the job role and perform their duties.Maintaining a strong working knowledge of IT regulations, restrictions, and ensuring the company's adherence to these regulations, remaining current on the process and policy.What you bringMinimum bachelor's degree in business, administration, or related field.5 years experience in similar positions.Strong knowledge of IT setup in captive organizations.Passion to learn IT tools and troubleshooting methodologies.Vendor coordination to receive prompt services.Ability to travel and work after hours when necessary.ITIL knowledge is an added advantage.Previous experience troubleshooting hardware and software issues is an added advantage.Advanced English proficiency.What we offerCompetitive benefits package including health, dental, and life insurance.Christmas bonus (30 days of the monthly salary).Saving fund.Food card.Vacation premium bonus.A diverse and inclusive workplace.A global network of supportive colleagues and growth opportunities.Please submit your resume in English to facilitate a thorough review process. Candidates will be contacted by email. No recruiters and unsolicited agency referrals please.
About UsFLSmidth is a full flowsheet technology and service supplier to the global mining and cement industries. We help our customers improve performance, lower operating costs, and reduce environmental impact. With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. Our operations span the globe, and we are more than 9,000 employees, present in more than 60 countries. In 2023, FLSmidth generated revenue of DKK 24.1 billion.
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