.We are seeking a highly skilled and experienced IT Service Manager.The IT Service Manager must provide the leadership of the ITIL Service Management capability for Service Design, Introduction, and Transition.Champion the ITIL control processes for Problem, Change, Release, and Configuration Management, delivering successful outcomes that enable them to achieve its corporate and operational objectives, ensuring IT governance and controls are effective.The IT Service Manager will be responsible for delivering and managing the service delivery improvement plan and managing risks and issues.Supporting any changes through effective communication and coordination at all levels of the organization- Also, to Deputise for the Head of Service Delivery, as needed.
**Qualifications**:- Strong background leading an ITIL Service Management capability with a minimum of 5+ years of Service Management experience- Implementation of end-to-end ITIL Service Management framework- An In-depth understanding of Service Design & Transition, Major Incident Management, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management- ServiceNow- Excellent communication skills - collaborative approach.- Excellent negotiation and relationship management skills.
Ability to establish strong working relationships with business and other stakeholders- Excellent understanding of project & service management delivery methodology, frameworks, and best practice- Passionate about continuous service improvement and delivering results- Formal Education- Educated to Degree Level or holds relevant industry experience- ITIL Service Management V3 Expert -Essential**Key Responsibilities**- Rollout and the overall management of end-to-end ITIL Service Management best practice policies, processes, and procedures to enhance the control and maturity of IT Service Delivery- Responsible for the overall transition of new or changed services into BAU- Design, deliver, and manage the Service Introduction, Design & Transition processes, and overall governance, ensuring these are communicated and followed throughout the IT function and the business