It Service Operation Specialist

Division: BENTELER AutomotiveFunctional Area: ITCareer Level: ProfessionalContract Type: Permanent/Full-timeWeekly Working Hours: 48.00Required Languages: Spanish; EnglishRequisition ID: 41689Your opportunityAdminister and monitor IT KPIs of the AMERICAS BENTELER Market.Analyze, evaluate and solve the incidents not solvable on the 1st level; if not solved remotely,forward them to 3rd level or Local IT.Handle the requests and incidents according to agreed processes and time frames.Cooperate with other teams and departments to solve all requests and incidents from AMERICAS Market that can be solved remotely.Install and administrate available / standard systems to end users.Provide documentation to 1st level (Shared Services Center Service Desk) regarding AMERICAS Market specifics.Maintain and extend knowledge database to both IT and End Users.Identify new tasks for Service Desk, propose ideas to improve procedures and processes in the respective Service Group, thinking to improve the User Experience.Take over operational tasks from 3rd level, related to IT Operations.Preparation of KPIs to the IT Shared Services Center Manager regarding services given in IT Operations.Active monitoring of critical IT services / assets, granting a quick response when something fails (open incident, contact Local IT, escalation of issues, etcetera).Your personalityBachelor's Degree in Computer Science, MIS or equivalent.2-3 years of experience in support, maintenance and network administration.WAN/LAN Networking (Cisco CCNA or equivalent) (Desirable).Windows server, Active Directory.Have a profound knowledge about Clients, Network & Server Infrastructure.Knowledge about TCP IP protocols.Advanced knowledge/experience about peripherals, hardware and networking.Know basics about global, regional and local IT landscape.Teamwork / Ability to work in remote team.Excellent problem-solving skills required.Customer Orientation.Analytical thinking.Detail orientation.Facilitation skills: ability to provide trainings and document processes/procedures.Your contactDavid Alejandro Martinez BenitezBENTELER Human Resources#J-18808-Ljbffr