.Division: BENTELER AutomotiveFunctional Area: ITCareer Level: ProfessionalContract Type: Permanent/Full-timeWeekly Working Hours: 48.00Required Languages: Spanish; EnglishRequisition ID: 41689Benefits:At BENTELER, we make it possible. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities—at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs. Diverse options that make sure you can be anything and everything. Or, as we like to put it: BENTELER makes it happen!Your opportunityAdminister and monitor IT KPIs of the AMERICAS BENTELER Market.Analyze, evaluate and solve the incidents not solvable on the 1st level; if not solved remotely,forward them to 3rd level or Local IT.Handle the requests and incidents according to agreed processes and time frames.Cooperate with other teams and departments to solve all requests and incidents from AMERICAS Market that can be solved remotely.Install and administrate available / standard systems to end users.Provide documentation to 1st level (Shared Services Center Service Desk) regarding AMERICAS Market specifics.Maintain and extend knowledge database to both IT and End Users.Identify new tasks for Service Desk, propose ideas to improve procedures and processes in the respective Service Group, thinking to improve the User Experience.Take over operational tasks from 3rd level, related to IT Operations.Preparation of KPIs to the IT Shared Services Center Manager regarding services given in IT Operations.Active monitoring of critical IT services / assets, granting a quick response when something fails (open incident, contact Local IT, escalation of issues, etcetera).Your personalityBachelor's Degree in Computer Science, MIS or equivalent2-3 years of experience in support, maintenance and network administrationWAN/LAN Networking (Cisco CCNA or equivalent) (Desirable)Windows server, Active Directory.Have a profound knowledge about Clients, Network & Server InfrastructureKnowledge about TCP IP protocolsAdvanced knowledge/experience about peripherals, hardware and networkingKnow basics about global, regional and local IT landscapeFluent English language / Excellent communication skillsPortuguese language (Desired)Teamwork / Ability to work in remote teamExcellent problem-solving skills requiredCustomer OrientationAnalytical thinkingDetail orientationFacilitation skills: ability to provide trainings and document processes/proceduresYour contactDavid Alejandro Martinez BenitezBENTELER Human ResourcesPhone: +52 222 229 9610https://www.Linkedin.Com/in/david-mart%C3%ADnez22/Your new employerThe BENTELER Group always has the answer. That's because in each of our divisions and at every one of our sites, you can benefit from the size and diversity of an international corporation with around 23,000 colleagues in nearly 26 countries