Purpose & Overall Relevance for the Organization:
- The aim of the role is to work as part of a team on to provide 24/7/365 operational support, incident management and stakeholder communication for the systems used to produce, publish and serve content for a range of adidas platforms and services (possibly including mobile, tablet, desktop, and IPTV).- Key Responsibilities:
- Specialist advice
- Actively maintains knowledge in one or more identifiable specialisms.
- Recognises and identifies the boundaries of their own specialist knowledge.
- Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organisation.
- Business analysis
- Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation.
- Assists in defining acceptance tests for these recommendations.
- Testing
- Reviews requirements and specifications, and defines test conditions.
- Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes.
- Analyses and reports test activities and results.
- Identifies and reports issues and risks associated with own work.
- Systems integration and build
- Defines the software modules needed for an integration build and produces a build definition for each generation of the software.
- Accepts completed software modules, ensuring that they meet defined criteria.
- Produces software builds from software source code for loading onto target hardware.
- Configures the hardware and software environment as required by the system being integrated.
- Produces integration test specifications, conducts tests and records and reports on outcomes.
- Diagnoses faults and records and reports on the results of tests.
- Produces system integration reports.
- Porting/software configuration
- Configures software and equipment and tests platform-specific versions of one or more software products.
- Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards.
- Configuration management
- Applies tools, techniques and processes to track, log and correct information related to configuration items.
- Verifies and approves changes ensuring protection of assets and components from unauthorised change, diversion and inappropriate use.
- Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates.
- Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction.
- Release and deployment
- Uses the tools and techniques for specific areas of release and deployment activities.
- Administers the recording of activities, logging of results and documents technical activity undertaken.
- May carry out early life support activities such as providing support advice to initial users.
- Application support
- Problem management
- Investigates problems in systems, processes and services.
- Assists with the implementation of agreed remedies and preventative measures.
- Incident management
- Following agreed procedures, identifies, registers and categorises incidents.
- Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
- Maintains records and advises relevant persons of actions taken.
- If required: People Management / Resource Management:
- May be involved and gives some input on hiring Transition decisions
- Ensures appropriate leadership skills are present at every level through creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development
- Allocates the different work to the respective employees considering experience, complexity, workload and organizational efficiency
- Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
- Provides team members/direct reports with clear direction and targets that are aligned with business needs and GIT objectives
- Key Relationships:
- Global IT - Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
- HR Management
- Controlling
- Requisite Education and Experience / Minimum Qualifications:
- University degree with focus on Business Administration or IT or related areas
- At least 5-year experience in IT
- Proficient spoken and written command of English
- 2 years of experience in similar position
- Knowledge of Manhattan, Aspen (preferable)
- Customer centric
- 1 year of experience in team management
- Understanding of different culture
- Participated in projects with p