.Descripción y detalle de las actividadesProvide after-hours support when required to support business operations.Active partner with site operations, working alongside business leaders in developing and maintaining processes and procedures.Participant in companywide and site continuous improvement projects and processes.Administer and support Microsoft 365 applications such as Teams, OneDrive, Exchange, and SharePoint.Manage and maintain our Entra Admin and Active Directory environment, including but not limited to user and group management, security and group policies.Perform daily system monitoring of systems and key processes, verifying the integrity and availability of all hardware, server resources, including completion of scheduled jobs such as backups.Ensure end-point security hardness by tracking vulnerabilities, applying appropriate patches and upgrades.Responsible for the installation, configuration, troubleshooting, repair and maintenance of workstations, laptops, and peripherals including all site hardware, software, UPSs, printers and copiers.Provide escalated support to Viant associates, including but not limited to troubleshooting hardware and software issues.Provide support for implementation, troubleshooting, and maintenance of the local network infrastructure.Monitor and maintain SLA agreements in help desk system. Analyze data to look for process and service improvements in creating solution articles.Responsible for ensuring effective communication and timely resolution of IT help desk requests.Manage IT purchasing and inventory of hardware, software, peripherals and other related IT supplies.Identify and recommend system, hardware and software improvements/upgrades.Maintain vendor contracts, renewals and relations.Support and collaborate with IT Team members and business stakeholders to optimize asset availability, productivity and security.Assist with the documentation, training of end-users regarding IT policies, hardware and software usage when necessary.Experiencia y requisitosAssociates Degree in Computer Science or other technical field is required; Bachelor's Degree in Computer Science or other technical field is preferred.5-7 years system administrator experience required.4-6 years of diversified experience in a manufacturing environment is preferred.2-3 years in medical environment preferred.Proven verbal and written communication skills and the ability to interact with a diverse group of associates including executives, managers, vendors and subject matter experts.Bilingual in Spanish and English; Fluent in English.Ability to work effectively in a fast-paced team environment.Must have excellent time management skills with the ability to work independently with little supervision.Highly self-motivated, enthusiastic who has the ability to understand and take the "big picture" into account.Strong aptitude for working with technology, ability to learn and absorb new technologies quickly